Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 14 days of delivery.*

• Start the return process within 14 days of receiving your item.

•  Customers Can check the order and return it upon delivery at the delivery time.

• Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

• Product must be in new or unused condition, with all original product inserts and accessories

• We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.

• We inspect all returned items and will refund you based on the condition of the item.We do not award a partial refund for opened or used products.

• . customers can return clothes product (shirts, pants, legging, jackets, socks, etc..) only at time of receipt, after that it is not applicable due to health sanitation and hygiene for our customers. so cutomer is responsible for checking such items very well before receiving. 

How to Return an Item (you can follow any of the following methods): 

1- Send an email to customer.service@brands-fans.com. 

2- Call customer service @ 012-28354504.

3- Text us whatsapp @ 012-28354504.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

• Sending you replacement parts or accessories

• Replacing the product or

• Issue a refund** 

• And we’ll also cover the cost of any return shipping

• If the product is not defective, return shipping fees will apply and/or a partial refund may be issued